Privacy & Data Protection

Betwin Privacy Policy — A complete guide to how your personal data is collected, used, and protected

Betwin takes your privacy seriously. This policy clearly outlines what information we collect, why we collect it, and how we keep it secure. No hidden clauses.

Updated: January 2026
Written in Bangla
Reading time: ~10 minutes
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Your Data — Your Rights

🛡️ Our Six Core Privacy Commitments

How your data is handled at Betwin — a quick overview

Minimal Data Collection

Betwin only collects the data strictly necessary to provide its services. We never ask for information we don't need.

256-Bit Encryption

All your data is protected with bank-grade SSL encryption, making it unreadable to any unauthorised party.

Never Sold to Third Parties

Betwin never sells your personal data to third parties. This is an absolute and non-negotiable policy.

Your consent comes first

Your consent is obtained before any non-essential data is used. You can opt out at any time.

Cookie Control Is in Your Hands

You decide which cookies to allow. All cookies except essential ones are optional.

Right to Erasure

You may request the deletion of your personal data at any time. We will action your request within 30 days.

1

About This Privacy Policy

Betwin's Privacy Policy ("Policy") governs how we collect, use, retain, and protect the personal information of our members. By using any Betwin service — whether the website, mobile app, or customer support — you agree to this Policy.

We understand that many people in Bangladesh may not feel comfortable reading a privacy policy in English. That's why Betwin has written this policy entirely in Bengali — so every member can clearly understand their rights and our responsibilities.

Summary

Betwin collects your data solely to provide our services. Your information will never be sold. You always have the right to view, correct, and delete your own data.

2

What types of data are collected?

Betwin collects your information in three key ways — what you provide directly, what is gathered automatically through your usage, and what is required for the verification process.

2.1 Information You Provide

Data typeExampleNecessity
Identity InformationName, date of birth, national IDMandatory
Contact InformationPhone number, email addressMandatory
Financial InformationBKash number, bank accountMandatory
Location dataDivision, DistrictOptional
Communication PreferencesEmail/SMS NewsletterOptional

2.2 Automatically Collected Data

  • Device type, operating system, and browser version.
  • IP address and approximate location (district level).
  • Pages visited and time spent on site — used solely for service improvement.
  • Betting history and transaction logs — retained for account security.
  • Cookies & session tokens — to maintain your logged-in state.
3

Why and how is your data used?

Betwin does not use any data without a clear purpose. Every piece of information has a specific, lawful, and legitimate use.

  • Account Management: Registration, login, password recovery, and account verification.
  • Payment Processing: Processing deposits and withdrawals securely.
  • Betting services: Bet confirmation, result display, and winnings calculation.
  • Fraud prevention: To identify suspicious activity.
  • Customer Support: To understand and resolve your issues.
  • Legal obligation: Compliance with applicable laws.
  • Service Improvement: Improving the Betwin app and site through anonymised analytics.
  • Personalised Offers: Relevant promotions based on your preferences (with your consent).
Unsubscribe from marketing emails

To opt out of promotional emails or SMS, click the "Unsubscribe" link at the bottom of any email or contact our support team. Please note that essential service notifications cannot be disabled.

4

Where does your data go?

Your data's journey at Betwin is completely transparent. The flow is illustrated in the diagram below:

You provide your data
Stored on Encrypted Servers
Used to Provide Our Services
Secure Storage or Deletion

Your data is always stored on Betwin's own secure servers. When transferred to external servers, the same protection standards are maintained.

5

Sharing Data with Third Parties

Betwin never sells your data. However, in limited circumstances, certain information may be shared with trusted partners — strictly for the purpose of delivering our services.

  • Payment Processors: bKash, Nagad, Rocket — used solely to process transactions.
  • KYC verification service: Internationally recognised services used to verify your identity.
  • Fraud prevention: Cybersecurity partners — on an anonymised basis.
  • Law Enforcement: Upon a valid order from a government authority or court.
  • Responsible Betting Organisations: In cases of serious addiction, with consent.
Our standards for selecting partners

We verify that all third-party partners comply with our privacy standards. Data processing agreements are in place with each of them to ensure your information remains protected.

6

Cookie Policy & Preferences

Cookies are small data files stored in your browser. Betwin uses cookies to enhance your experience. You can manage your cookie preferences below.

Manage Cookie Preferences

You can also manage cookies through your browser settings. However, disabling essential cookies may affect the proper functioning of certain Betwin services.

7

Your Privacy Rights

You have full control over your personal data on Betwin. The following rights are yours:

Right of Access

You can view the data we hold about you at any time upon request.

Right to Rectification

Correct any inaccurate or outdated information at any time.

Right to Erasure

Request deletion of your data after your account is closed.

Right to Restrict Processing

You can restrict the use of your data for specific purposes.

Right to object

Object to the use of your data for marketing or profiling purposes.

Data Portability

You can request your data in a portable format.

To Exercise Any of Your Rights support@betwin-baji.com Send us an email. We will respond within 30 business days.

8

Data Security Measures

Betwin upholds the highest industry standards in data protection. Our security framework operates across multiple layers.

8.1 Technical Safeguards

  • 256-bit AES encryption — applied to all data transfers.
  • TLS 1.3 protocol — for all web communications.
  • Two-factor authentication (2FA) — for account login.
  • Firewall and intrusion detection systems.
  • Regular security audits and vulnerability assessments.

8.2 Organisational Safeguards

  • Data access is restricted to authorised personnel only.
  • Privacy training is mandatory for all staff.
  • You will be notified within 72 hours of any data breach.

8.3 Data Retention Periods

  • Active account: for the lifetime of the account.
  • Closed accounts: retained for up to 5 years where legally required.
  • Marketing data: deleted immediately upon withdrawal of consent.
  • Log files: maximum 12 months.
9

Children's Privacy

Betwin's services are not intended for anyone under the age of 18. We do not knowingly collect data from minors.

  • Age verification is carried out at the time of registration.
  • Any minor who accidentally opens an account will have it closed and their data permanently deleted.
  • Parents who have concerns are welcome to contact our support team.
For Parents

If you suspect your child is using Betwin, please email support@betwin-baji.com immediately. We will take prompt action.

10

Contact & Complaints

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact our Data Protection team.

Communication channel
Email
support@betwin-baji.com
Response time: 24–72 hours
Live Chat
Available in Bengali 24/7
Fastest channel
To verify your identity when submitting a request, please contact us from your registered email address or phone number.

This Privacy Policy was last updated January 2026Updated on. You will be notified by email of any significant changes.

❓ Common Privacy Questions

Simple answers to the most frequently asked questions

No. Your bKash or any other payment details are used solely to process transactions. This information is never sold or shared with third parties — only the relevant payment processor (such as bKash) receives transaction data.

After account closure, certain data (transaction logs) may be retained for up to 5 years to meet legal obligations. Personal profile and marketing data are deleted immediately. For a formal erasure request, we will act within 30 days.

No. The Betwin app and website do not track your real-time GPS location. Only your approximate country or region is inferred from your IP address — and this is used solely for security verification.

You can disable promotional SMS through the notification settings in your account. Alternatively, email us at support@betwin-baji.com or let us know via live chat. Please note that essential service messages (such as payment confirmations) cannot be turned off.
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Bet with confidence — your data is completely safe

Your privacy is our responsibility at Betwin. Register now and enjoy the safest betting experience in Bangladesh.

Data Is Never Sold SSL Secured Right to Erasure Support in Bangla
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